Electronic governance or e-governance is the application of information technology for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between university to students, university-to-citizens, university-to-employees as well as back-office processes and interactions within the entire governance framework. Through e-governance, government services are made available to students and citizens through IT. The three main target groups that can be distinguished in governance concepts are university, students and employees groups. Through the implementation of e-governance, students and citizens alike gain easy access to a variety of services through digital platforms. This minimizes delays, enhances transparency, and allows for round-the-clock access to key services, contributing to overall efficiency. The three key target groups in e-governance are:

E-governance plays a pivotal role in modernizing governance frameworks by leveraging the power of information technology, ensuring services are delivered effectively, and fostering a responsive and inclusive administrative environment.